Delivery Information

Subject to availability we will dispatch your order as soon as possible after your order is accepted by us. 
Delivery will be made to one address as stated in your order. 
Deliveries are made Monday - Friday normally between 8am - 6pm. Next day delivery will be made on orders placed before 3pm. Our Customer Services team will inform you if delivery will take longer than usually expected. Some products may take longer for delivery, this is due to handling requirements of hazardous products. This will be advised when ordering. The precise timing of a delivery cannot be specified. Poultry Pharm shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond its control. 
Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered. 

Delivery Costs:  
Orders up to 2kg will be sent post special. Orders weighing up to 1kg will cost £10.
Orders weighing between 1kg and 2kg will cost £12.
Anything over 2kg will be sent by courier at the cost of £17.33.
Aqua Clean and Ultimate Acid are both counted as a hazardous goods and are delivered by a specialist courier. Please contact us for more information and to order.  
 
All of these prices are excluding VAT and are subject to change.